Most products are stocked in our Becker, Minnesota warehouse. However, at times items may be back ordered due to product demand. Most orders will ship within 24 hours of order confirmation. Customer will be notified of any back ordered items and be given an estimated ship date.

Most items ship ground UPS.  Expedited orders can be placed for an additional fee.

You may contact a customer service representative at 763-263-0115 or email us at sales@firebuggz.com with any questions. Be sure you have your order number available. We want your purchasing experience to be just as fun as the products we sell!

At Firebuggz we want you to be satisfied with your purchase.

Firebuggz will take a return within 30 days of purchase with the following stipulations:

- Product must be unused

- Product must be in original packaging

Customer may email sales@firebuggz.com for RMA number and it should be affixed to the outside of the box prior to return shipping. Damaged items during the return shipping will not be accepted.

The refund will be the product price minus any damages and the inbound/outbound shipping charges incurred by Firebuggz.