I want to commend you on your wonderful customer service. On Dec. 7 I mistakenly ordered 4 of your roasting fishing poles instead of two. I called this morning, got a real person without even being put on hold, and was told you had already figured out that something might be wrong and were going to email me about it. There was no question about canceling the extra order. It is so nice to have everything taken care of so easily (sometimes seems like a lost art these days). I would recommend your products to anyone.